I ordered from DigiCert after lunch and had my code signing certificate five hours later. No hassle at all.
This is the story of Sectigo/Comodo failing for me:
I was purchasing my ceritificate for the third time. Last time it took three weeks, but I blamed it on holidays then. This time, Sectigo requests information they already have on file, like the phone number I have in my order, and they ask for documents that do not exist, eg. a Photo Id with current address. Documents I upload just vanish without a trace, and they still ask me for the same, making me very insecure about their document handling and security. Promise of 24 hour response time has no real meaning, a week or two is more realistic.
When I finally get the call from a person that speaks extremely fast and Indian accented english, I demand my order being cancelled. Then they claim that the order is not in their system(!), despite them sending me order confirmation and taking my money. They claim I ordered through a reseller, but I did not, LinderSoft (always helpful) is an affiliate, the order is placed at Sectigo.
I responded twice to the same support ticket that I wanted to cancel my order, but no answer.
Yesterday I opened a new support ticket with billing,to get the refund. Didn’t get a reply. Today a chat person told me I had to open a support ticket with billing, to get the refund. He claimed the previously created support ticket didn’t exists. So I tried. The system denied me that, since it already exists. Then it was because he didn’t have access. Still he expected to see it in the first place???
So far I have lost more money in terms of working hours than the certificate cost in the first place, and the process is so long that even if I got the certificate, it would probably cost more than what I could save with their prices compared to other vendors.
Clearly Sectigo/Comodo are a bunch of nitwits who will be the first at the wall if a revolution comes.