# Ingasoft Installation issues due Subscription Key not fitting

**URL:** <https://clarionhub.com/t/ingasoft-installation-issues-due-subscription-key-not-fitting/8082>\
**Category:** questions\
**Tags:** license\
**Created:** [April 9, 2025, 11:51am UTC](https://clarionhub.com/t/ingasoft-installation-issues-due-subscription-key-not-fitting/8082 "2025-04-09T11:51:46Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![ThaDaSoft](https://clarionhub.com/user_avatar/clarionhub.com/thadasoft/32/3743_2.png) [@ThaDaSoft](https://clarionhub.com/u/ThaDaSoft)\
**Post date:** [April 9, 2025, 11:51am UTC](https://clarionhub.com/t/ingasoft-installation-issues-due-subscription-key-not-fitting/8082/1 "2025-04-09T11:51:46Z")

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I am currently reinstalling my Clarion 11.1 install due the issue mentioned at [GEN: Unknown Variable '%PDFXT4PClarioNETPDFGenLoc' - #2 by ThaDaSoft](https://clarionhub.com/t/gen-unknown-variable-pdfxt4pclarionetpdfgenloc/8081/2)

Now I am running into the issue that the "Subscription" key doesn't fit, anyone have had this issue?  
 ![afbeelding](https://clarionhub.com/images/transparent.png)

See below for what fits:  
 ![afbeelding](https://clarionhub.com/images/transparent.png)

Seems it only fits 105 characters, but my key is 192

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**Author:** ![Clarion\_clarion](https://clarionhub.com/user_avatar/clarionhub.com/clarion_clarion/32/636_2.png) [@Clarion\_clarion](https://clarionhub.com/u/Clarion_clarion)\
**Post date:** [April 9, 2025, 12:07pm UTC](https://clarionhub.com/t/ingasoft-installation-issues-due-subscription-key-not-fitting/8082/2 "2025-04-09T12:07:03Z")

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We sometimes encountered this issue with the SB installer when Windows’s text scale was set to something \>100%.

Try to set it 100%, install it, and then reset it as needed.

 ![image](https://clarionhub-uploads.s3.eu-north-1.amazonaws.com/original/2X/a/a6b56a89e1c24ba0e8b5ef27722fc6d013bff3ba.png)

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**Author:** ![ThaDaSoft](https://clarionhub.com/user_avatar/clarionhub.com/thadasoft/32/3743_2.png) [@ThaDaSoft](https://clarionhub.com/u/ThaDaSoft)\
**Post date:** [April 9, 2025, 12:16pm UTC](https://clarionhub.com/t/ingasoft-installation-issues-due-subscription-key-not-fitting/8082/3 "2025-04-09T12:16:45Z")

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Funny thing - that wasn’t it - but your response helped

The issue was, I have three screens 1 2k (with 150% scaling) and 2 FHD screens - one of the FHD screens was set as Primary - so the setup and everything ran on the FHD screen, but for some reason it used the scaling of the 2K screen, I made the 2k screen my primary (keeping the 150% scaling) and now it works

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**Author:** ![Rick\_UpperPark](https://clarionhub.com/user_avatar/clarionhub.com/rick_upperpark/32/346_2.png) [@Rick\_UpperPark](https://clarionhub.com/u/Rick_UpperPark)\
**Post date:** [April 9, 2025, 3:45pm UTC](https://clarionhub.com/t/ingasoft-installation-issues-due-subscription-key-not-fitting/8082/4 "2025-04-09T15:45:47Z")

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@Lindersoft This is the issue I reported to you last summer with my installer. I’m hoping SB 2025 won’t have the problem?

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**Author:** ![Lindersoft](https://clarionhub.com/user_avatar/clarionhub.com/lindersoft/32/5613_2.png) [@Lindersoft](https://clarionhub.com/u/Lindersoft)\
**Post date:** [April 9, 2025, 3:59pm UTC](https://clarionhub.com/t/ingasoft-installation-issues-due-subscription-key-not-fitting/8082/5 "2025-04-09T15:59:45Z")

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Hi Rick,

yes, this issue has been solved in SB 2025. The Ingasoft installer seems to be SB 2019.

Friedrich

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**Author:** ![Lindersoft](https://clarionhub.com/user_avatar/clarionhub.com/lindersoft/32/5613_2.png) [@Lindersoft](https://clarionhub.com/u/Lindersoft)\
**Post date:** [April 9, 2025, 4:10pm UTC](https://clarionhub.com/t/ingasoft-installation-issues-due-subscription-key-not-fitting/8082/6 "2025-04-09T16:10:16Z")

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Here is an example: it should look like this in SetupBuilder 2025:

 ![sb2025a](https://clarionhub-uploads.s3.eu-north-1.amazonaws.com/original/2X/b/bbd2d372ff0ed7efba52b19996051e3ef0b8ffd3.png)

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**Author:** ![Clarion\_clarion](https://clarionhub.com/user_avatar/clarionhub.com/clarion_clarion/32/636_2.png) [@Clarion\_clarion](https://clarionhub.com/u/Clarion_clarion)\
**Post date:** [April 10, 2025, 6:32am UTC](https://clarionhub.com/t/ingasoft-installation-issues-due-subscription-key-not-fitting/8082/7 "2025-04-10T06:32:25Z")

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hi Friedrich,

they are SB10 (not sure about SB2019)