# ProSeries new website: Contact page 404 **URL:** \ **Category:** marketplace\ **Created:** [November 5, 2026, 9:55am UTC](https://clarionhub.com/t/proseries-new-website-contact-page-404/9480 "2026-11-05T09:55:14Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![kenns](https://clarionhub.com/user_avatar/clarionhub.com/kenns/32/6428_2.png) [@kenns](https://clarionhub.com/u/kenns)\ **Post date:** [November 5, 2026, 9:55am UTC](https://clarionhub.com/t/proseries-new-website-contact-page-404/9480/1 "2026-11-05T09:55:14Z")
I had the experience today of making a new purchase from the new web site, and can happily report that the purchase was a painless experience. I did however get to a point with the implementation where I have issues to resolve. I have attempted to complete the Contact page, only to get a Error 404, Page Does Not Exist. Someone from Lansrad obviously reads these posts. Can that person please contact me? (Email address removed by moderator and passed to Charles privately.) ---
**Author:** ![LANSRAD](https://clarionhub.com/user_avatar/clarionhub.com/lansrad/32/4519_2.png) [@LANSRAD](https://clarionhub.com/u/LANSRAD)\ **Post date:** [November 5, 2026, 6:06pm UTC](https://clarionhub.com/t/proseries-new-website-contact-page-404/9480/2 "2026-11-05T18:06:48Z")
Hi Kenn, Thanks for reaching out to us here (and thanks to Mark for the heads up). First, thank you for your business! I'm glad to hear the purchasing experience went smoothly, and I'm sorry you ran into problems trying to contact us afterward. We've been experiencing some strange 404 errors on two of our websites: [Clarion ProSeries](https://clarionproseries.com) and [Ask Good Questions](https://askgoodquestions.dev). On Ask Good Questions, we had to restore the site's `.htaccess` configuration to get the internal pages working again. Interestingly, the Clarion ProSeries site appears to have recovered on its own, without any intervention from us. Both sites are now working normally. We're still not certain whether the problems originated with our hosting provider or were related to a recent Grav CMS update. We're keeping an eye on things. We've also replied to your implementation question here on ClarionHub. If you run into any additional problems, either with the template or with contacting us through the website, please don't hesitate to let us know. Thanks again for your purchase, and for taking the time to bring the website problem to our attention. We appreciate it! Charles ---
**Author:** ![kenns](https://clarionhub.com/user_avatar/clarionhub.com/kenns/32/6428_2.png) [@kenns](https://clarionhub.com/u/kenns)\ **Post date:** [November 5, 2026, 10:18pm UTC](https://clarionhub.com/t/proseries-new-website-contact-page-404/9480/3 "2026-11-05T22:18:10Z")
Thanks for the response. My only problem now is that I cannot find the response to my implementation issue. Should it not appear on this topic? ---
**Author:** ![LANSRAD](https://clarionhub.com/user_avatar/clarionhub.com/lansrad/32/4519_2.png) [@LANSRAD](https://clarionhub.com/u/LANSRAD)\ **Post date:** [November 6, 2026, 1:33am UTC](https://clarionhub.com/t/proseries-new-website-contact-page-404/9480/4 "2026-11-06T01:33:42Z")
I'm not sure I am following you here. We did receive a contact from you on the Clarion ProSeries website form about using the template with a multi-DLL app and I replied to you about that via your email address. I have not seen a reply from you via email since then and I don't see another message on this thread on ClarionHub. Check your email as you should have my reply there (perhaps in a spam filter - Outlook can be overaggressive at times). Addendum: I resent my reply to you again just now to be sure. ---
**Author:** ![LANSRAD](https://clarionhub.com/user_avatar/clarionhub.com/lansrad/32/4519_2.png) [@LANSRAD](https://clarionhub.com/u/LANSRAD)\ **Post date:** [November 6, 2026, 12:05pm UTC](https://clarionhub.com/t/proseries-new-website-contact-page-404/9480/5 "2026-11-06T12:05:38Z")
Just to let everyone know it turned out to be a spam filter issue. We've since updated the new website contact page to make sure visitors know to add our domains to their safe senders list and that we normally answer all contacts within 24 hours. [https://clarionproseries.com/contact](https://clarionproseries.com/contact)