For some reason our IP Server crashes for a single customer when opening subscreens, like the Customer table, but only in one scenario:
- Running the Client from the same machine as the Server - No Crash
- Running the Client remotely, Server is on a VPS - Crash
- Running the Client in same network as the Server (local network) - Crash
Weird thing is, without going into details, if we open a certain submenu (Settings page) and then open the same Window (Customer browse for example) it does not crash. I know I can’t really ask help for this part - but I am asking for a way to debug why the IP Server crashes, as the Event in Event Viewer doesn’t give much information:
EventID : 1000
MachineName : {VPS}
Data : {}
Index : 331801
Category : Application Crashing Events
CategoryNumber : 100
EntryType : Error
Message : Faulting application name: claipdat.exe, version: 8.0.0.9661, time stamp: 0x50786c01
Faulting module name: ClaRUN.dll, version: 8.0.0.9759, time stamp: 0x50c8a384
Exception code: 0xc0000005
Fault offset: 0x0001b0ae
Faulting process id: 0x55b0
Faulting application start time: 0x01db6cd94fc51f39
Faulting application path: {INSTALLATION_PATH}\claipdat.exe
Faulting module path: {INSTALLATION_PATH}\ClaRUN.dll
Report Id: c004421a-711c-44a8-97fd-fe0e9d165027
Faulting package full name:
Faulting package-relative application ID:
Source : Application Error
ReplacementStrings : {claipdat.exe, 8.0.0.9661, 50786c01, ClaRUN.dll...}
InstanceId : 1000
TimeGenerated : 22-1-2025 15:24:19
TimeWritten : 22-1-2025 15:24:19
UserName :
Site :
Container :