I’ve been emailing sales@ for a couple of weeks, but they don’t seem to be responding.
Does anyone know if there’s an issue at Softvelocity?
Perhaps not specific to your instance, but I believe history shows that responses from SV are on the company concept of time not that of the customer. With some patience, one eventually gets something.
Cheers, I’m 3 emails in at the moment over 2 weeks so I’ll see if they come back in the next week or so.
It’s daft as they are losing business.
What email address are you sending to?
Have you ruled out a spam folder situation?
Seems a lot more legit stuff is hitting my spam folder nowadays.
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It shouldn’t be, but I’ll send them an alternative email address just in case. Cheers
That would be good too, but I meant “have you checked your spam folder?”
Yes, I’ve done that.
Any success in contacting them?
Eventually. I’ve had a reply from Sales this morning, but prior to that there was an email from Support that generated a delivery error when I replied.
Support is not replying to mail emails either…
They (Sales@SV) replied us on last 16th July 2021.
I’ve no idea what happened next ? 
Did response from SV email back, yet ?
Yes, they replied (see above). My query was sorted.
I’m still waiting for any reply