I’ve been emailing sales@ for a couple of weeks, but they don’t seem to be responding.
Does anyone know if there’s an issue at Softvelocity?
Perhaps not specific to your instance, but I believe history shows that responses from SV are on the company concept of time not that of the customer. With some patience, one eventually gets something.
Cheers, I’m 3 emails in at the moment over 2 weeks so I’ll see if they come back in the next week or so.
It’s daft as they are losing business.
What email address are you sending to?
Initially [email protected] (twice) then [email protected]
Have you ruled out a spam folder situation?
Seems a lot more legit stuff is hitting my spam folder nowadays.
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It shouldn’t be, but I’ll send them an alternative email address just in case. Cheers
That would be good too, but I meant “have you checked your spam folder?”
Yes, I’ve done that.
Any success in contacting them?
Eventually. I’ve had a reply from Sales this morning, but prior to that there was an email from Support that generated a delivery error when I replied.
Support is not replying to mail emails either…
They (Sales@SV) replied us on last 16th July 2021.
I’ve no idea what happened next ? 
Did response from SV email back, yet ?
Yes, they replied (see above). My query was sorted.
I’m still waiting for any reply