Trying to get my old license from Softvelocity

1

I am trying to get my old license from Softvelocity so I can renew my subscription. Used Clarion from DOS v2 until 2008. I have called and left voicemails, messaged on FB and emailed but haven’t been able to get them. Anybody know a secret way to get my license info? Thanks.

2

If you used support@ and sales@ and still didn’t get a response, then ???

3

Yep. That is what I was thinking too. Hopefully Robert will help me out otherwise?

4

Doreen handled sales in the past, maybe drop her an email?

If you phone up and get through to Doreen, she’ll have a parrot squawking in the background. :grin:

https://www.zoominfo.com/pic/softvelocity-inc/26316159

5

Might be worth, if you have access to it, however even then I don’t know if they read it much, posting a request on a PTSS. I think you can make them private if needed.

Mark

6

Thanks all. I got the download link and purchased it but now I don’t have a serial number. Hopefully they can look it up but now until Monday. Guess I’m not playing this weekend.

7

And didnt the PTSS use the numerical part of the serial number if @mwdilday has access to the PTSS system?

Alternatively the INI file in C6 also had the name and serial number.

    Loc:CommandString   = Command( '0' )
    Loc:CommandString   = Sub( Loc:CommandString, 1, StrPos( Loc:CommandString, '\\[a-zA-Z0-9]+{{.EXE}$', True ) )

    pIniFile            = Clip(Loc:CommandString) & 'C60PE.ini'
    IF GetIni('User','name', '', pIniFile )
        Return
    End

    pIniFile            = Clip(Loc:CommandString) & 'C60EE.ini'
    IF GetIni('User','name', '', pIniFile )
        Return
    End

    pIniFile            = Clip(Loc:CommandString)
    Return

GetIni('User','serialno', '', pIniFile )

The C6 serial number is stored in this format [0-9][0-9][0-9][0-9][0-9]-[A-Z][A-Z][A-Z] in the ini file but its issued in the format [A-Z][A-Z][A-Z]-[0-9][0-9][0-9][0-9][0-9] when clarion <= 6 is installed.

8

If PTSS is Problem Tracker and Support System I don’t have access to it. Also, I don’t have access to the computer that Clarion was installed on now. It’s been many years since I as using Clarion. Thanks.

9

That was C6 Richard. C7+ is different.

10

I thought he had C5, must be confused with another thread.

I dont think I ever put a serial number in the dos CPD2.1, it was just 8 or so 5.25" floppies from memory. It was even before the 3.25" floppies cause for a period I had to build PC with both sizes.

11

I thought it was a case of maintaining an ongoing subscription or just opt out and back in again at a later date by purchasing a new copy of the latest version?

12

What I read was if you ever owned a copy of Clarion you could purchase the upgrade instead of new subscription. That is what they did for me and it’s been since 2008 that I had an active subscription.

13

Ah, yes ..

*Upgrade pricing applies to Clarion users who are not eligible to renew their subscription plan, and users who own an older Clarion version but have never purchased a Core Subscription Plan

14

Got an email today with the license / serial number. I guess it was just delayed. Thanks all.